Question 1

Do you charge a travel fee?

Accepted Answer

No, we do not charge travel fees for estimates or work performed within our standard service area of King, Pierce, and Snohomish counties.

Question 2

How far do you travel for roofing jobs?

Accepted Answer

We typically travel up to 60 miles from our headquarters in Lynnwood. This covers Arlington to the north, Tacoma/Olympia to the south, and North Bend to the east.

Question 3

Do you serve island communities like Whidbey or Vashon?

Accepted Answer

We serve Whidbey Island and Camano Island. For Vashon or Bainbridge, please call us to discuss the specific project scope and logistics.

Question 4

Are scheduling times different for further locations?

Accepted Answer

Generally, no. However, for jobs on the outer edges of our territory (like Index or Eatonville), we may schedule arrival times slightly later to account for traffic.

Question 5

Does my location affect the cost of the roof?

Accepted Answer

Material and labor costs are consistent across our service area. However, local tax rates (sales tax) vary by city and destination, which will be reflected in your quote.

Question 6

Do you know the building codes for my city?

Accepted Answer

Yes, we are familiar with the specific code amendments for all major cities we serve, including Seattle's strict energy codes and historic district requirements.

Question 7

Do you handle permits for my specific city?

Accepted Answer

Absolutely. We handle the permit application, payment, and inspection scheduling with your local building department, whether it's a city or county jurisdiction.

Question 8

Can I visit your showroom?

Accepted Answer

Yes! Our showroom is located in Lynnwood, WA. It is centrally located to serve customers from all three counties. Please call ahead to make an appointment.

Question 9

Do you work in HOA neighborhoods?

Accepted Answer

Yes, we work in HOA communities daily. We can help you navigate their architectural review process by providing samples and specifications.

Question 10

Is emergency service faster if I live closer?

Accepted Answer

Our emergency response times are generally fastest for areas near major highways. However, we have crews dispatched throughout the region daily, so we are likely already working near you.

Question 11

Do you service commercial buildings in all areas?

Accepted Answer

Yes, our commercial roofing division serves the entire Puget Sound region, handling industrial parks, retail centers, and office buildings.

Question 12

Do you have references in my city?

Accepted Answer

Likely yes! We have completed thousands of roofs. Ask your project manager for a list of recent projects in your specific neighborhood.

Question 13

Are there areas you plan to expand to?

Accepted Answer

We are currently focused on providing the best possible service to our existing tri-county area but are always evaluating opportunities to serve more Washington homeowners.

Question 14

What if I live just outside your service area?

Accepted Answer

Give us a call! For larger projects (like full roof replacements), we are often willing to travel slightly outside our standard zone.

Question 15

Do you handle the "fern" permits for rural areas?

Accepted Answer

Yes, we are experienced with the specific environmental and forestry permits sometimes required for rural properties in King and Snohomish counties.

Serving Greater Seattle

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