Question 1

Is the estimate really free?

Accepted Answer

Yes, 100% free. We provide a comprehensive roof inspection and detailed estimate at absolutely no cost and no obligation to you.

Question 2

Do I need to be home for the estimate?

Accepted Answer

It is preferable so we can discuss your needs and check the attic, but if you are busy, we can perform an exterior-only inspection and email you the report and quote.

Question 3

How soon can you come out for an estimate?

Accepted Answer

We typically schedule estimates within 24-48 hours of your call. For emergencies, we aim to be there same-day.

Question 4

Do you offer weekend appointments?

Accepted Answer

Yes, we understand you work during the week. We have appointment slots available on Saturdays and even some Sundays to accommodate your schedule.

Question 5

How long does the estimate take?

Accepted Answer

Most appointments take 30-60 minutes. This allows us time to measure the roof, inspect for damage, show you samples, and answer all your questions.

Question 6

When will I receive the written quote?

Accepted Answer

In most cases, we can provide you with a printed or digital quote on the spot before we leave your driveway. For complex commercial projects, it may take 24 hours.

Question 7

Do you service my area?

Accepted Answer

We serve all of King, Pierce, and Snohomish counties. From Everett to Tacoma, and Seattle to North Bend, we have you covered.

Question 8

Can you work with my insurance company?

Accepted Answer

Yes, if you have storm damage, we can meet your adjuster on-site and help you navigate the entire claims process to ensure you are treated fairly.

Question 9

Do you offer financing?

Accepted Answer

Yes, we have excellent financing partners offering 0% interest loans and low monthly payments. We can help you apply during the estimate appointment.

Question 10

What happens after I sign the contract?

Accepted Answer

Once you approve the estimate, our production team will contact you within 24 hours to schedule your material delivery and installation date.

Question 11

Can I change the shingle color after signing?

Accepted Answer

Yes, as long as the materials haven't been ordered yet (typically 1 week before the job), you can change your color selection without any penalty.

Question 12

Do you bring material samples?

Accepted Answer

Yes, our trucks are stocked with full-size shingle samples, color boards, and literature so you can see and feel the quality of the products we install.

Question 13

Are you licensed and insured?

Accepted Answer

Absolutely. We will provide you with a copy of our Washington State contractor's license, bond, and proof of $2M liability insurance in your estimate packet.

Question 14

What if I need to cancel my appointment?

Accepted Answer

Life happens! We just ask that you give us a call or text as soon as possible so we can offer that time slot to another homeowner.

Question 15

Who will be coming to my house?

Accepted Answer

One of our professional, uniformed Project Managers will arrive in a branded company vehicle. You will receive a text with their name and photo before they arrive.

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